I'm Back!!

Erm... but with no updates.. wahaha!!

Dark skinned counterparts..

NOt to be racist here but some really dark skinned counterparts frm really dark country are amusingly funny! They're not only hard to please, full of demands, they are.. sometimes stupid. =x

Eg 1.
An indian woman came to the Concierge counter:
Her: "May i know where's Mustafa centre?"
Concierge took up the map.. points points circle circle on the map to mark location
Her: "ok.. May i know what time it's closed?"
Bell Captian: "Mdm, it's 24hrs."
Her: "ok... Then wat time it opens?"

Speechless..
Bell Captain:"Erhh.. Mdm, never close, how to open??"

Eg 2. (my experience)
An Indian man came to my counter.
Man: "check in pls.."
Requested for his passport and begin to register him.
Man: "Can i have high floor and pool view?"
Me: "Sir.. Too high floor also cannot see the pool rite?"
Searches for a suitable room of his category
Me: "Sir, the higheset floor available for your category is 16th floor."
Man: "16th? no.. gimme 22nd.. 22nd and above.. i happy."

Stunned.. can anyhow request lidat one meh?
Managed to convince him that the highest floor is 16 for his category and say if he insist 22nd floor he needs to pay for the upgrade.
Man: "S$xx xtra? no.. gimme free.. free upgrade"

Speechless.. can anyhow demand upgrade one meh??
Managed to tell him it's not possible for that to happen.
Finally after 20mins or so.. (trying to meet his demannds wat~~)
Me: "Sir.. this is your room no, it's at the 16th floor.. blah blah.. check out time will be 12pm..."
Man: "12pm? But i got a late flight.. Give me late checkout.. 3pm."

Faint.. can anyhow dictate wat time to check out one meh?
Me: "Sir.. for a late check out time till 3pm, that will be S$xx xtra charge."
Man: "Pls.. gimme free.. i got a late flight"
(Who cares abt ur late flight la.. next time book an earlier flight can??)
Me: "ok sir.. the latest i can give u is till 1pm is tt alright?"
Man: "1pm? NOooooo.. it's too early.. gimme 2.30pm.. 2.30pm i happy.. ok?"
Me: "I'm sorry sir.. Usual check out time is 12pm and i'm extending 1more hr for you."
Man: "Yes i know.. I got a late flight u see.. ok.. gimme 2pm check out. 2pm?"
Me: "I'm sorry sir.. 1pm is the latest."
Man: "okok.. 1.30pm"

Faint even more.. even for 1/2hr also wana bargin! Hello! This is hotel ok! not fish market! and no need to say so many times u had late flight cos i dun care~~~!
Me: "Sorry sir.. 1pm."
Man: "But i have a late flight"

Dead...
Finally managed to persuade him to call us again a day before his departure date to see if we are able to extend for him.

Eg. 3
Man approached Concirge counter.
Man: "May i know where's "YUM CAR" Hotel?"
Concierge tries to search but to no avail.
Man: "WHAT? You are concierge.. how can u not know where is "YUM CAR" Hotel? There is a "YUM CAR" Hotel in S'pore!"
Concierge: "Sir.. there really isnt a hotel by the name of "YUM CAR". Could you actually spell the name for me so i can further check for you?"
Man: "OK.. i give you spelling. "Y" "M" *pauses* "C" "A" !! "YUM CAR"."

ROFL.. (for those who cant get the joke, pls read it again.)

Eg 4
Man called from his room to the desk to complain minibar (fridge) is not working.
Reception sent housekeeping maid to check
Maid claimed the minibar is working

Man called a few moments later
Man: "The minibar is still not working! i want a room change!"
Reception: "Sir, we've sent somebody to check the minibar and it was ok."
Man: "NOooooo! It's not working. Y u send someone who duno, to check?"

Duty Manager took over and decided to investiate for herself.
Duty Manager: "Sir, Give me a moment. I'll go up and check for you."

Duty Manager reached his room.
Man: "Come! i show u.. the minibar not working..!"
He went over to the Lsafe in the closet. Opens the Lsafe.
Man: "See!! not cold..!"

FAINT!! LOL.. (those who cant get it.. u're slow!)

Front Desk Days..

Been there for 2 weeks already.. Think i'm slowly getting the hang of it.. Haha.. Wish me luck. I need lots of it. I dun wana check in guest with no rooms assigned to them.. I still duno how to unblock or "steal" rooms from other ppl yet. DUn wish to die so early yet.. Haha..

CHANGE!!

Someone said this," It's hard to change people.. However, it is not hard to change yourself.. To change the way you see people."

How true.. Most of time, we treat somebody the way we have prejudged them to be. However, who are we to judge in the 1st place? Assumed that particular person doesnt like us or wadever and end up not feeling happy. Assumed that the particular person is haughty n thus not willing to draw abit nearer to start a new friendship.

I have this friend who always will call me up to "complain" tt nobody seems to like her.. everybody is going against her and tt she's not happy in this and that, in who n who.. cos she thinks tt person is this n tt.. wadever..

So my advise for her after hearing this from somebody.. STOP! U need to Change.. WE all need to change.. TO Change the way we see people. When we view ppl as friendly, harmless, nice, we will definately react differently.

At the same time, I heard this short story from 933.
There was this lady who went to this grocer selling vegetables in a wet market. She picked a few tomatoes which cost $3 and was about to pay when she realised she only had a $100 note.
The grocer offered the lady to bring the tomatoes back and to return her the $3 during her next visit. However, only after the grocer returned from his holiday trip 3 days later.
Indeed, 3 days later, the lady went back to the same stall, wanting to pick up some cucumbers and also to return the $3. The moment the Grocer saw her, he asked if he can help her.. (without mention of the money she owed)
Lady picked up the cucumbers and returned $7 in total for the $4 cucumbers and the $3 tomatoes she owed that time.
The grocer smiled and said,"Wow.. U're trustworthy!"

The lady left the smelly wet market tt day feeling happy and lighthearted. She was thinking..

(WTH.. $7 for everything? SO EX!! Wahahas.. Kidding abit anti-climax here)

SOrry, cant help it. Yah, back to the story, She felt happy as she ran thru wat the grocer said in her head.. (YOu're trustworthy) She was actually thinking He was the one WHO FIRST TRUSTED her and she merely reacted by returning that trust.

SO, start your day right.. By Changing yourself.. The way you see people. SMILEZ!!

Moody

Seldom post some moddy posts down here but i just felt the need to let go somewhere.

I realised there's so many commitments in my life that i feel that everything wants a part of me which i cannot offer. My schedule is packed to the max! I'm not trying to say i'm super popular.. Just that.. I think i've committed myself to too many things, subjected myself to many stuffs that needs my time and attention. I do benefitted from all these but just tt as an aquarius(someone mysterious n aloof), i kinda missed my freedom to be myself.. To be FREE..

SO.. i think i'm starting to withdraw.. and i need to.. if not i might just go crazy. I need my cave..

Performance Night.

Yup, yet another last min performance at YJC on sat. It was really last min k! We started practising the songs we wanted to sing on thurs! just 2 days before the actual thing! Was "forced" by ming to actually play a song i've never heard before 4hrs before the performance! Had to change all chords cos i am using someone else's guitar for the performance and the tuning wasnt tuned like mine. So the singers kinda cant get the pitch. Was still trying to figure n TRYING (the key word, TRYING.. which means we havnt!!) to FINE TUNE our performance just 30mins before our apperance. How scary.. but in the end, everything turns out well..

Kinda fun. Never fail to always have fun with them.. as in those performing with me.. we can be the best TRIOs.. haha.. cos if there's any events out there or community centres asking for an item to be put up by us, it's always YING, MING n me.. Sing song lo.. very easy.. like wat the teachers alwsy say when she threw the arrow at us. HAha..

Guess i was too used to be on stage now that i am actually enjoying the moment... haha.. and it's my 1st time singing! Tk GOd some say my singing not bad if not very malu.. haha will upload pics the next time.

JUst had the weirdest n longest dream ever last mon.. too long to wana write it down le.. hahaha.. now.. back to being busy with work..

Haiz.. WHere can i get more $$??

Thank you for calling!!

This is the most important thing i must say before i end the call. But.. I ALWAYS FORGOT!! arghh..

Yeah, kinda dumb. I am now in the telecomms dept a.k.a operator. I didnt know the job wuld be so stressful until i am really on the job. Still training though. As an operator, i need to know all the information about the hotel so that i can answer guest enquiries. Also i need to remain calm n professional whenever i pick up a call (be it complaints or enquires). Plus i must know how to forward or transfer the call to relevant parties accurately. Once i tried to transfer the call but press the wrong button n end up cutting off the guest.. Arghhh....

Another time i was on the fone with guest but then i waasnt really sure of how to reply.Before i can even properly "hand over" the call to my supervisor, who was jux sitting next to me with another headset monitoring my calls, she just came in "Ah.. Sir.. for tt u have to.. Blah blah blah.."

i think it kinda caught the caller by surprise. Cos there i was, in the beginning with this manly low voice then suddenly when guest asked something then my supervisor, with a sweet higher pitched, obviously lady voice replied him. If it was me, i will just freak out! I wanted to ask my supervisor if i can do the proper handing over but i didnt really have the chance. and it happened thru the entire day.. so.. paiseh.. she could as least say."Oh sir.. i had a bad sore throat so.. ya.. regardling your blah blah.." if she really wants to interrupt.. lolx

Another thing.. the dept is in the basement. so it's kinda dumb when i have to wear the suit n sit there whole day then at the end of the shift, change out of the suit.. all the while in the basement!! NO guest contact!! then y am i in uniform?